Payments, Cancellations & Refunds

1. Payment Terms

All prices listed on this website are starting prices in Indian Rupees (INR) and are exclusive of applicable GST. Final pricing is confirmed in a written quotation or agreement before work begins.

• Custom development projects (websites, mobile applications, e-commerce platforms) require an advance payment of 50% of the agreed project value before work starts. The remaining balance is due on delivery, before the final handover of source code, credentials, or deployment.
• Milestone-based projects follow the payment schedule defined in the project agreement. Work on a milestone begins after the previous milestone's invoice is settled.
• Dawingo SaaS subscriptions are billed in advance for the chosen billing cycle (monthly or annual). Access is activated on receipt of payment.
• Payments are accepted through the methods stated on the invoice (bank transfer, UPI, or supported payment gateways). Third-party costs such as domains, hosting, app store fees, SMS/email gateways, and paid licences are billed at actuals unless the agreement states otherwise.
• Invoices unpaid for more than 14 days after the due date may lead to suspension of work or services until payment is received.

2. Cancellation Policy

• Before work begins: you may cancel a project in writing within 7 days of payment and before any work has started. The advance is refunded after deducting payment gateway charges and any costs already incurred (such as licences or third-party purchases made on your behalf).
• After work begins: cancellation requests are accepted in writing at any time, but charges apply for all work completed up to the date of cancellation, calculated against the project milestones or on a pro-rata basis. Any balance from the advance after these deductions is refunded.
• SaaS subscriptions: you may cancel a Dawingo subscription at any time from your account or by writing to support@wephoton.in. Cancellation stops the next renewal; service remains active until the end of the paid billing period.
• Projects inactive for more than 60 days due to pending client inputs (content, approvals, or payments) may be treated as cancelled, and the work-completed charges above will apply.

3. Refund Policy

• Refunds, where due under this policy, are processed to the original payment method within 7–14 business days of approval.
• No refunds are payable for work already delivered and approved, for milestones you have signed off, or for completed SaaS billing periods.
• If Wephoton is unable to deliver the agreed scope and the project is terminated by us, you receive a refund for the undelivered portion of the paid amount.
• Third-party costs (domains, hosting, licences, app store fees, gateway charges) are non-refundable once purchased.
• Change of mind, change in business plans, or delays caused by pending client inputs do not qualify for refunds of work already performed.

4. Chargebacks & Disputes

If you believe a charge is incorrect, contact us first at support@wephoton.in · most billing issues are resolved within a few business days. Raising a chargeback without contacting us may lead to suspension of services while the dispute is investigated.

5. Contact

For any questions about payments, cancellations, or refunds, write to support@wephoton.in or call +91 89391 29202.